FAQ

.Virgin hair is 100% human hair that has never been chemically processed, colored, permed, or treated in any way. Our virgin Brazilian and Vietnamese hair retains its natural texture, strength, and luster, making it the highest quality hair available. It can be styled, colored, and treated just like your own natural hair.

Brazilian virgin hair is known for its natural body, versatility, and ability to blend seamlessly with most hair textures. It's slightly thicker and holds curls beautifully. Vietnamese virgin hair is prized for its silky smoothness, natural shine, and durability. It's typically finer in texture and exceptionally strong. Both origins offer premium quality—your choice depends on your desired look and natural hair texture.

With proper care, our 100% virgin hair can last 1-3 years or longer. Because it's never been chemically processed, virgin hair maintains its integrity and can withstand multiple installs, styling, and even coloring. The longevity depends on how well you maintain it—regular conditioning, gentle washing, and proper storage will maximize its lifespan.

Our virgin hair is carefully sourced and processed to minimize shedding and tangling. Some minimal shedding is normal with any human hair (just like your own hair sheds naturally), but excessive shedding should not occur. Proper care—gentle detangling, regular conditioning, and avoiding harsh products—will keep tangling to a minimum. If you experience unusual shedding or tangling, please contact us.

Yes! One of the biggest advantages of virgin hair is that you can color, bleach, or chemically treat it just like your own natural hair. Since it hasn't been previously processed, it accepts color beautifully and evenly. We recommend having it professionally colored for best results, especially if you're going significantly lighter.

Treat your virgin hair like your own natural hair. Wash with sulfate-free shampoo and conditioner, detangle gently from ends to roots, and deep condition weekly. Minimize heat styling when possible, and always use a heat protectant. Store your hair properly when not in use—hang wefts or store in a silk/satin bag. Avoid sleeping with wet hair and use a silk pillowcase to reduce friction.

We offer standard and expedited shipping options. Standard shipping typically takes 4-7 business days, while expedited shipping arrives in 1-3 business days. Shipping costs are calculated at checkout based on your location and selected method. We also offer free standard shipping on orders over $300.00.

We want you to love your hair! If you're not completely satisfied, you can return unopened, unused bundles within 14 days of delivery for a full refund or exchange. Hair must be in its original packaging with all tags attached. Once hair has been opened, installed, or altered, it cannot be returned due to hygiene reasons. Please review our full return policy for complete details.

There’s a short window (about 60 minutes) after purchase—contact us immediately. Once an order is packed or shipped, changes aren’t possible, but you can use the returns process.